Frequently Asked Questions

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Frequently Asked Questions

General

What are the available course delivery types (formats)? What are the differences between OnDemand and CEtoGo?

Zoom Webinar / GoToWebinar* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform, such as Zoom or GoTo. It can be joined via the browser or the Zoom/GoTo applications (the latter need to be downloaded to your device in advance).
Webcast* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered within your CE account through the InReach Viewer. Since these play directly through a browser, without the need to download or install any additional software.
Audiocast / Audio Webcast* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time audio-only presentation, delivered within your CE account through the InReach Viewer. Unless additional materials from the speaker are uploaded, these courses are audio only without additional visual or video components.
External Access* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform. External access means that the registration for the course can be completed through the CE catalog, however the access information is provided directly by the sponsoring section/chapter. You'll usually find the contact information for the sponsoring entity in the course description.
OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically video with audio, or a slide show with audio.
CEtoGo / Podcast - An audio-only program that can be downloaded and listened to on your mobile device or on your computer, without active internet connection. In order to receive credit, you must verify your participation with a unique participation code that is announced during or after the conclusion of the program.
Online Articles / Publications - A document or article that can be downloaded and read, usually in the PDF format.
Video Replay - A re-broadcast of a past seminar at a specific date and location; these are in-person events.

* Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program.

How to get the AANP CE Tracker uploaded into the recertification application?

For comprehensive directions on how to share and then upload the CE Tracker as a single entry into the recertification application, please refer to the following article: https://support.aanp.org/hc/en-us/articles/22079938677787-How-to-Share-CE-Tracker-Data-with-AANPCB.

Catalog Search and Registration

How do I select the program(s) that I want to register for?

When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.

How to find programs that interest me?

1. Hover your mouse over the "Browse by Delivery Type" located in the top, left corner of the catalog home page. You may limit your search to the delivery type (format you wish to view.
2. Use the "Search" bar at the top of the page, which is located at the top, center of the catalog home page. You may search by any word, all words, or an exact phrase.
3. On the Search Results page, assign the filters or re-sort the search results to your preference. The "Category" filter shows the available primary categories with a number count of courses in each category. Once a primary category is selected, the secondary filter will populate with secondary categories within the primary category (includes course number count). When no primary category is indicated, all secondary categories will populate.

What if I need more information on a program or product?

Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

How do I find courses after registration?

1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date.

Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page.

Course Access

How to access my courses (including live programs)?

Technical

What are the minimum system requirements for viewing a program online?

Windows: X86 or X64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 2GB RAM.
Mac: Mac OS 10.5+(Leopard)(Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 2GB RAM.
Internet – A Cable or DSL internet connection providing 5-1OMbps is highly recommended for the best streaming experience.

When I click on the "Play" button, nothing happens. What should I do?

When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

What do I do if I do not meet the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.

IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.

What should I do, if I'm getting the M3U8 error while trying to access a course?

This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.